Last updated on October 24, 2024.
AQX Global Corp. dba Atlas (hereinafter, "Atlas") is a US based company in the Voice AI space. ATLAS processes certain personal information acting as a data controller, determining the purposes and means of processing (e.g. for billing and tax purposes). ATLAS is committed to comply with relevant applicable Privacy and Data Protection legislation and regulations to protect the personal information entrusted by its customers and
when processing personal data as a controller. For this purpose, ATLAS has implemented and regularly reviews Policies, Procedures, Standards and Guidelines. This privacy notice covers the processing of personal data both as data controller and as data processor. Data subjects whose personal information is processed by a customer of ATLAS as data controller, must consult that customer's privacy policies.
For the ease of understanding, this notice covers the same topics from both perspectives: Controller and Processor: What personal information is collected? ATLAS collects information about you limited to what
is relevant, proportional, adequate and necessary for identified purposes. We consider the jurisdiction's requirements that govern the information collection and proceed according to applicable privacy & data protection legislation. How ATLAS Collects your data Personal data that ATLAS collects directly from you:
ATLAS collects personal information that you voluntarily provide to us when you (i) register on the ATLAS website, ATLAS knowledge base, or ATLAS Community, (ii) when you express an interest in obtaining information about ATLAS, ATLAS products, services and events, (iii) when you interact with ATLAS social media campaigns via social networks, (iv) when you register in ATLAS events, (v) when you apply for job offers, (vi) when you choose to download ATLAS eBooks and use resources available in ATLAS website or (vii) when you directly contact ATLAS using the official contact mechanisms that we make available (phone, chat, email).
The information collected is: identification data (first name, last name), contact data (business email address, business phone number), professional details (functional role, company name, country). When applying
for a job offer, ATLAS collects the information provided in the resume, cover letter and LinkedIn profile. ATLAS also collects the information that you choose to share with us when contacting us through our official contact
mechanisms. Personal data obtained from third-party sources: ATLAS may use business contact information collected by third parties, including your employer, reseller partners, trusted strategic alliances, and acquired professional contacts databases. Appropriate privacy and security assessments are performed to ensure compliance with applicable laws and regulations and to ensure the collection of the data is lawful and uses fair means, including the existence of notice and collection of consent for sharing with third parties (ATLAS), when required by the applicable laws.
The information used is: identification data (first name, last name), contact data (business email address, business phone number), professional details (functional role, company name), LinkedIn Profile. Personal data obtained from publicly accessible resources: ATLAS may also collect information about you from publicly
accessible sources such as LinkedIn. The personal information collected is namely identification and contact data (e.g. email address and phone number), job details and skills to support our recruitment processes.
More details can be provided by the Data Protection Officer, email [email protected]. Why is personal information collected? The purposes for which personal information is processed include:
To contact you to respond to your requests, e.g. when you request to experience a demo or when you request to get in touch with a ATLAS solutions consultant; Recruiting and hiring management; To support our sales effort, including to get feedback from the engagement process – always in a B2B perspective; To send marketing information on our products and services marketing (including telemarketing) – B2B perspective; Customer relationship management, including management of the contractual relationship – this may include payment information; To provide support to our customers; Management of business relationships with prospective customers, vendors, suppliers, resellers or partners; Events registrations (including webinars, meet-ups, roundtables, and others); Access to our offices; Cookies usage (specific policy shared on site); To ensure compliance with applicable laws and regulations, including but not limited to export control and sanctions laws, and to assert ATLAS rights or to defend ATLAS against any legal claim.
ATLAS collects the least amount of information required and only for the purposes identified above and the legal basis of each processing is one or more of the following: to perform a contract obligation, the furtherance of a legitimate interest, or with consent (in this case, explicit consent).
Processing for marketing and/or product & brand awareness purposes, depending on the context, may rely on a legitimate interest of ATLAS or your consent. ATLAS requires your consent according to the applicable laws, but may rely on legitimate interest when the applicable law allows and when you already have shown us interest in our products and services. When ATLAS uses your personal information based on consent, we ensure you have a free choice. In communications related to marketing and/or product & brand awareness purposes, ATLAS also provides a choice to opt-out of further communications.
With regard to ATLAS's processing of personal data for the purpose of export control and sanctions laws' compliance, ATLAS may conduct automated screenings against applicable sanctioned-party lists and, in case of
a potential match, may ask for clarifications.
ATLAS does not use or process personal data for other purposes and does not sell and does not allow its sub-processors to sell personal information (as the term "sell" is defined under the CCPA). How long is personal information retained? Data retention periods depend on the purposes of the processing. Under applicable legislation, ATLAS provides more information on the data retention periods when personal information is collected. More details can be obtained through the Data Protection Officer's email [email protected].
What are the data subject rights? Data subjects' rights depend on the jurisdictions where they are located. Typical data subjects rights include:
Right of access: Right to obtain confirmation as to whether or not personal information concerning the data subject is being processed, and, where that is the case, access to that personal information. Right to rectification: Right to obtain rectification of inaccurate personal information concerning the data subject. Right to erasure or to be forgotten: Right to the erasure of personal information concerning the data subject. Right to restrict processing: Right to restrict the processing of the personal information to the extent permitted by law and in accordance with ATLAS contractual and legal commitments. Right to data portability: Right to receive the personal information provided and concerning the data subject, in a structured, commonly used and machine-readable format. Right to object: Right to object to the processing of the data subject's data for reasons related to their own particular situation. Right not to be subject to automated decision-making: Right not to be subject to a decision based solely on automated processing. Right to withdraw consent: Right to remove consent for specific processing. Right to complaint: Right to send a complaint to the competent authority.
In relation to collection, disclosure and use of personal data, data subjects are entitled to the following choices:
Marketing messages: Data subjects can freely opt-in to receive marketing communication from ATLAS products, services or job advertisements. Data subjects can opt out of email marketing messages by clicking on the unsubscribe link in the email or sending an email to [email protected]. Events: ATLAS may promote events related to the Contact Center industry and data subjects can freely fill in the registration form. ATLAS will only collect the information needed to register the data subject and to communicate details of the event with the data subject. Cookies and similar technologies: When using our website, data subjects can decline cookies. You can see more details in our cookie policy. How can a data subject/person exercise its rights?
Data subjects may exercise their rights by submitting a request to the Data Protector Officer by email at [email protected]. To whom may personal information be transferred? ATLAS may share, transfer or disclose personal information in specific situations to particular categories of recipients:
Our trusted SaaS third parties providers, acting as processors and according to ATLAS instructions; ATLAS reseller partners, trusted strategic alliances that may support ATLAS sales effort and according to privacy laws and regulations; ATLAS partners and sponsors of ATLAS promoted events and according to privacy laws and regulations; ATLAS affiliates and according to ATLAS's security and privacy policies and applicable laws and regulation of each region; Potential buyers in connection to a merger & acquisition or any form of transfer or sale.
ATLAS has implemented mechanisms to choose and engage providers and, when required by law, disclose personal information to government entities. ATLAS does not sell and does not allow its sub-processors
to sell personal information (as the term "sell" is defined under the CCPA).
A list of ATLAS's processors can be provided if requested to [email protected]. Where is information stored? As a US headquartered multinational company, personal data may be collected, transferred to, processed, and stored by ATLAS in the United States, by our affiliates that are based in other countries and the
third-parties described in the preceding paragraph based in the United States and other countries. Personal data, when held physically, is stored in the same location as where it was produced. How is information protected? ATLAS has implemented an Information Security and Privacy Information Management Systems (ISMS and PIMS) and BCMS (Business Continuity Management System) as a framework for continuous improvement of security, privacy and business continuity. The ISMS, PIMS, and BCMS include Policies,
Awareness on Security and Privacy, adequate processual and technical controls, audit logging, and third-party due diligence, among others. ATLAS performs regular due diligence on third parties for security and privacy compliance. California User Consumer Rights This section only applies when ATLAS is a controller. In
accordance with California Civil Code Section 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to [email protected]. For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. With respect to us, this privacy notice applies only to their activities within the State of California. To make such a request or if you have questions about this privacy notice, please send an email to [email protected].
Pursuant to the California Consumer Privacy Act 2018, consumers have the following rights: to delete personal information collected from them; to know what personal information a business has collected about them and how it is used and shared; to opt-out of the sale and sharing of their personal information; to non-discrimination for exercising their CCPA rights; to correct inaccurate personal information that a business has about them; and to limit the use and disclosure of sensitive personal information collected about them. ATLAS shall respond to consumers' requests to exercise these rights which may be submitted to the Data Protector Officer by email at [email protected].